Click the Desktop Rep Console button in the top right corner of the screen. ![]() While working in the web rep console, you can choose at any time to switch to working in the desktop representative console. University of Illinois at Chicago ACCC, University of Illinois at Springfield, University of Illinois System, University of Illinois Technology Services Session Info will give more detailed information of the client’s computer.īomgar, remote, remote session, chat session, remote login, AITS Suggest keywords (If the user has admin rights, it will prompt them to select allow, while a loading symbol will appear on your end.) Pressing the red X in the right corner of the screen, will allow you to end the session. You will now have access to all parts of the computer, unless admin rights are needed. Once the user allows remote access, you will be able to see their desktop which includes multiple monitors. When client has agreed to the terms, they will pop up in your Bomgar session window:ĭouble clicking the client session will open up a new window, you will need to click Screen Sharing to prompt the client to allow or refuse remote access: ![]() ![]() Followed by and end user agreement which they will need to agree to: A window should appear briefly, showing client that their computer is connecting to the server. Once the client enters the session key and presses submit, the following will appear: The website will prompt client to enter session key: From the Session Key window, you will be able to set an expiration time on the key, if the client is not currently at their computer. This will generate a one-time key for the client to input on their end. Login to Bomgar Representative Console and select the Session Key radio button. ![]() How to start a remote session using Bomgar Representative Console. Topics Map > Computer Operations Engineering > Service Deskīomgar – How to Start a Remote Session with Bomgar Representative Console
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